Terms of service

Article 1: Purpose of These Terms

1. These terms apply to individuals (hereinafter referred to as "Customers") who use the internet shopping service "TAITO Gear＆Goods" (hereinafter referred to as "the Service") provided by TAITO Corporation (hereinafter referred to as "the Company").
2. Customers are required to read and agree to these terms before using the Service. If you do not agree to these terms, you cannot use the Service.
3. The legal nature of these terms is a standard contract. By applying to purchase products through the Service, Customers are deemed to have agreed to these terms.
4. The Company may change these terms without obtaining the Customer's consent to clarify the conditions of use of the Service and to prevent disputes with Customers. In such cases, the revised terms and their effective date will be posted on the "TAITO Gear＆Goods" website (hereinafter referred to as "the Site"). The revised terms will become effective after the specified effective date and will apply to all Customers. However, if the terms are changed after the Customer has applied to purchase a product but before the product is shipped, and the Customer does not agree to the revised terms, the Customer must contact the Company before the product is shipped. The Customer's order will be canceled, and any paid fees will be refunded.

Article 2: Registration of Login ID and Required Information

1. Customers who wish to order products through the Service must register as a "TAITO Gear＆Goods Member" using the Company's personal authentication system or enter their name, current address, delivery address, phone number, email address, payment method information (such as credit card type, card number, and expiration date if paying by credit card), and other information required by the Company (collectively referred to as "Required Information") each time they place an order.
2. Customers guarantee that the Required Information is accurate, truthful, and belongs to them.
3. Customers guarantee that they are not affiliated with antisocial forces (such as organized crime groups, companies associated with organized crime, extortionists, social movement racketeers, political activity racketeers, special intelligence violence groups, or other groups or individuals seeking economic gain through violence, threats, or fraudulent means). Individuals affiliated with antisocial forces cannot use the Service.
4. Customers are responsible for any damages incurred due to incorrect entry of Required Information. If the Company incurs damages due to false or fraudulent information provided by the Customer, the Customer is liable for compensating the Company.

Article 3: Management of Customer ID and Password

1. Customers are responsible for managing their Customer ID and password. Any orders or statements made to the Company using the Customer ID and password will be deemed valid statements by the corresponding Customer, and any resulting payments will be the Customer's responsibility.
2. Customers must not transfer, lend, or disclose their Customer ID and password to third parties.
3. Customers are responsible for any damages resulting from insufficient management, misuse, or third-party use of their Customer ID and password.
4. If a Customer's ID and password are found to be used fraudulently by a third party, the Customer must immediately notify the Company.

Article 4: Notification of Changes

Customers must promptly notify the Company using the method specified by the Company if there are any changes to the Required Information (such as address, name, phone number, or email address).

Article 5: Withdrawal

Customers who wish to delete their "TAITO Gear＆Goods Member" registration (hereinafter referred to as "withdrawal") can do so at any time using the method specified by the Company. However, if there are any unshipped products, the Customer's obligations under these terms will remain until the Company has shipped the products and the Customer has completed the payment. Customers who have forgotten their ID and password and cannot withdraw must have their password reissued using the method specified by the Company.

Article 6: Handling of Personal Information

1. The Company will use the personal information (hereinafter referred to as "Personal Information") provided by Customers only for the following purposes, and Customers agree to this. Information processed into a format that cannot identify individuals, such as statistical data, is not considered Personal Information. (1) Implementation of the Service (2) After-sales services such as responding to inquiries (3) Other purposes specified in these terms and the "TAITO Gear＆Goods Terms" (4) Other purposes for which the Company has obtained individual consent from Customers.
2. The Company will send email newsletters (hereinafter referred to as "Email Newsletters") containing information and announcements about the Service to Customers who have registered as "TAITO Gear＆Goods Members" or have purchased products through the Service at times and frequencies chosen by the Company. Customers who do not wish to receive Email Newsletters can set their preferences to reject them.
3. The Company will handle Customers' Personal Information appropriately in accordance with these terms and the Company's privacy policy.

Article 7: Ordering Products

1. Customers who wish to purchase products through the Service must comply with these terms, other terms and conditions specified by the Company, and the conditions and methods specified by the Company (collectively referred to as "Special Conditions"). If there is a discrepancy between these terms and the Special Conditions, the Special Conditions will take precedence.
2. Before sending purchase application information to the Company, Customers will have a screen to confirm the order details. Please carefully review the contents of this screen before sending the information to the Company. Changes or cancellations of orders due to errors in the application information will not be accepted.
3. When a customer applies to purchase a product, the Company will send necessary notification emails (such as order confirmation emails and shipping completion emails, collectively referred to as "Notification Emails") to the Customer. Notification Emails are considered to have reached the Customer when sent to the registered email address.
4. The sales contract between the Customer and the Company is considered established when the Company sends an order confirmation email to the Customer's registered email address. After the order confirmation email is sent, the Customer cannot cancel or change the order for their convenience. However, if the Company has set a cancellation period for specific products, the Customer may cancel or change the order for those products during the cancellation period.
5. Even after sending the order confirmation email, the Company may not be able to fulfill the order due to reasons such as insufficient stock, unknown address, or inability to process payment by credit card. In such cases, the sales contract will not be established, and the Company will notify the Customer (notification is not required if the address is unknown). If the payment has been completed, the Company will take necessary actions such as refunding the payment. The Company is not responsible for any issues other than refunding the payment if the order cannot be fulfilled.
6. If there is a limit on the quantity of products that can be purchased, Customers can only order within that limit. If the Company determines that a customer has ordered more than the specified quantity (including cases where a customer uses multiple IDs to disguise themselves as different individuals), the Company may invalidate all relevant orders even after sending the order confirmation email.
7. The Company sells products on the condition that Customers comply with these terms. If a customer violates these terms or is found to have violated them in the past, the provisions of Article 7, Paragraph 5 will apply. Additionally, the Company may delete the Customer's "TAITO Gear＆Goods Member" registration, restrict the use of the Service, or take other actions. The Customer cannot raise any objections to these actions. If the Company incurs damages due to the violation, the Company can claim compensation from the Customer.
8. The availability, price, and other conditions of products may vary depending on the Customer's country or region. Please be aware of this in advance.
9. Customers must pay any taxes, duties, value-added taxes, or similar taxes and fees required by their country's tax laws due to the use of the Service. If the Company pays these taxes on behalf of the Customer, the Company can claim the equivalent amount from the Customer.

Article 8: Payment Methods

1. Customers can use the payment methods specified by the Company to pay for products. The Company may restrict payment method options for Customers who have violated these terms in the past.
2. The payment amount includes the product price, shipping fees (as specified in Article 13, Paragraph 2), and other applicable taxes. The details of other taxes may vary by country, so please check the checkout screen for details.
3. The Company is not involved in resolving any issues between the Customer and the payment company regarding payments for products purchased through the Service.
4. If the Company incurs damages due to issues between the Customer and the payment company caused by the Customer's actions, the Customer is liable for compensating the Company.

Article 13: Delivery

1. Ordered products will be delivered to the address specified by the Customer at the time of order through the delivery company designated by the Company as soon as the products are ready for shipment. The delivery company may contact the Customer as necessary.
2. Shipping fees vary by product. Please check the checkout screen for details.
3. Each order will be delivered separately. However, if the Customer orders multiple products in a single order and it is reasonable for the Company to ship them together, they may be shipped together.
4. If it becomes necessary to change the delivery date or shipping fees due to various circumstances, the Company may notify the Customer using a method deemed appropriate by the Company without obtaining the Customer's consent.
5. The Company is not responsible for any damages incurred by the Customer due to delayed delivery caused by natural disasters, the spread of infectious diseases, or other reasons beyond the Company's control.
6. Ownership and risk of loss of purchased products transfer to the Customer when the products are handed over to the Customer.

Article 14: Re-delivery and Cancellation Fees

1. If the product is shipped but cannot be delivered due to the Customer's absence and is returned to the delivery company designated by the Company, the delivery company will send an email to the Customer's registered email address notifying the Customer of the re-delivery acceptance period (hereinafter referred to as the "Re-delivery Acceptance Period").
2. If the delivery company designated by the Company receives a re-delivery request from the Customer, the delivery company will promptly re-ship the product. In such cases, the Customer is responsible for the actual costs of the initial shipping fee, return shipping fee, and re-delivery shipping fee.
3. If the Customer does not request re-delivery or if the re-delivered product is returned again, the Company may immediately cancel the sales contract with the Customer without notice and claim damages (including manufacturing costs, shipping costs, storage costs, disposal costs, and administrative fees, hereinafter referred to as "Cancellation Fees") from the Customer.
4. The Cancellation Fees claimed by the Company are limited to the total amount of the product price and shipping fees, regardless of the actual damages incurred by the Company. If the Customer has already paid the product price, the Company can offset the Cancellation Fees against the Customer's refund claim without notifying the Customer.
5. If the contract is canceled under this article, the Customer cannot receive the product and will not be refunded the product price. Therefore, please ensure to receive the ordered products using the re-delivery system of the delivery company. Re-shipping or refunds will not be provided, so please be careful.
6. If the Customer does not contact the Company after the Re-delivery Acceptance Period or if the re-delivered product is returned again, the Company may refuse future orders from the Customer.

Article 15: Returns and Exchanges

1. All products sold on the Site are made-to-order and will not be sold to anyone other than the Customer who placed the order. Except for cases specified in Article 7, Paragraph 4, cancellations for Customer convenience are not accepted. Additionally, except for initial defects or incorrect products, exchanges and returns are not accepted.
2. If the product is opened (including the removal of paper wrapping), exchanges and returns for reasons such as damage or dirt on the box or inner blister packaging are not accepted.
3. Exchanges and returns are not accepted for reasons such as differences in shape, size, color, texture, expression, or other details from the Customer's expectations.
4. In the case of initial defects, the Customer can request a return or exchange within 7 days of delivery by contacting the inquiry point below. When returning the product, please also return any enclosed items. If there is a shortage of stock for exchange products, the Company will handle the situation according to separate provisions. Inquiry point: https://taitogearandgoods.com/pages/contact

Article 16: Price Adjustments

The Company strives to display accurate product information on the Site, but in the event of incorrect pricing information, the following price adjustments will be made: ① If the correct price of the product is lower than the displayed price, the correct price will be charged. ② If the correct price of the product is higher than the displayed price, the Company may contact the Customer to confirm the purchase at the correct price (if the Customer does not agree, the order will be canceled), or the order will be canceled, and the Customer will be notified, and any received payments will be refunded.

Article 17: Ownership of Rights Related to the Service

1. All intellectual property rights and know-how related to products sold through the Service or content provided by the Company through emails (such as images, texts, other works, portraits, trademarks, information, data, and expressions, collectively referred to as "Company Content") belong to the Company or the rightful owner. Customers cannot use the Company Content for purposes other than the Service or allow third parties to use it, whether for a fee or for free.
2. Customers cannot reproduce, modify, or distribute the Company Content.
3. The purchase of products through the Service does not transfer or grant any rights to the Company Content to the Customer.

Article 18: Prohibited Acts

Customers must not engage in the following acts. If the Company determines that a Customer has engaged in any of the following acts, the Company may take necessary and appropriate measures (such as canceling or terminating the contract, deleting the Customer's "TAITO Gear＆Goods Member" registration, refusing or restricting the use of the Service and claiming damages) to ensure the proper and smooth use, provision, and operation of the Service. 

1. Infringing or threatening to infringe the intellectual property rights, honor, credit, privacy rights, or other legally recognized rights or interests of the Company or third parties.
2. Transferring, lending, or inheriting data or information obtained through the Service (including copies thereof) to third parties, whether for a fee or for free. 
3. Interfering with the operation of the Service, network system, or other Customers' access or operations (including using or providing harmful programs such as computer viruses or threatening to do so).
4. Publishing or distributing information posted within the Service (including information modified or altered by other Customers or third parties) without the prior consent of the Company or the rights holder. 
5. Discriminating, slandering, or damaging the honor or credit of the Company or third parties.
6. Infringing the confidentiality of third-party communications.
7. Posting, disclosing, providing, sending, or transmitting content that causes or threatens to cause discomfort to other Customers, such as defamation, harassment, or obscenity.
8. Fraudulently using the Service by impersonating others.
9. Forming or engaging in activities of groups based on religious, racial, gender, ethnic, human rights, or other prejudices within or outside the Service.
10. Asking for or disclosing others' registered IDs or passwords within or outside the Service.
11. Engaging in, notifying third parties of, or using bugs in the Service's programs or software for illegal purposes. 
12. Developing, distributing, or using unauthorized tools, server emulators, client pirated versions, or utilities for illegal purposes, or recommending or inducing third parties to use them. 
13. Modifying, analyzing, publishing, correcting, adapting, creating derivative works, reverse compiling, reverse assembling, or reverse engineering the communication data, programs, etc., of the Service.
14. Engaging in business activities such as reselling products for profit or preparing for such activities.
15. Making false notifications to credit card companies or debit card companies that the Customer did not authorize the charges.
16. Hoarding products or engaging in activities that disadvantage the Company, other Customers, or third parties.
17. Transferring or pledging rights and obligations arising from the use of the Service to third parties without the prior consent of the Company. 
18. Engaging in acts like those specified in the preceding items that the Company deems inappropriate.

Article 19: Customer Liability for Damages

If the Company or third parties incur damages due to the Customer's violation of these terms, the Customer is liable for compensating the Company or third parties for the damages based on their claims.

Article 20: Company Liability for Damages

Even if the Company's exemption from liability is not recognized under these terms, the Company is only liable for direct damages incurred by the Customer (i.e., lost profits, consequential damages, and other indirect damages are not subject to compensation) and the maximum amount of damages is limited to the product price paid by the Customer (as specified in Article 8, Paragraph 2). However, this limitation does not apply if the Company is found to have acted intentionally or with gross negligence.

Article 21: Severability

If any provision or clause of these terms is deemed invalid or unenforceable as a result of a lawsuit in a court with proper jurisdiction, the provision or clause will be interpreted to be valid and enforceable to the maximum extent permitted by the judgment in that lawsuit, and the remaining provisions and clauses of these terms will remain valid and unaffected.

Article 22: Copyright

1. Customers must not use any information provided through the Service outside the scope of copyright limitations recognized by the Copyright Act, such as personal private copying, without the permission of the Company or other rights holders.
2. If a problem arises due to a violation of this article, the Customer must resolve the problem at their own responsibility and expense and must not cause any inconvenience or damage to the Company.

Article 23: Disclaimer

1. The Company does not guarantee the accuracy, usefulness, timeliness, reliability, safety, completeness, or any other aspect of the information, services, data, or information and data sent to Customers by email or phone provided through the Service.
2. The Company is not responsible for any damages incurred by the Customer due to the use of the Service caused by natural disasters or other reasons beyond the Company's control.
3. Even if the Company is exempt from liability under these terms, if the Company incurs damages to the Customer due to the Company's breach of obligation or tort, and the Company is found to have acted intentionally or with gross negligence, the exemption does not apply.

Article 24: Governing Law and Jurisdiction

These terms are interpreted based on Japanese law. If litigation is necessary regarding these terms, the Tokyo Summary Court or the Tokyo District Court will have exclusive jurisdiction as the court of first instance.

Last Revised Date: October 11, 2024